Checking In

When you arrive, look for our Decibel VIP area.  One of our friendly team members will help check your child into our system. You and your child will receive personalized, coordinating ID tags unique to your family and your visit, which you will show after the service in order to pick up your child.  After your first visit you will be able to use our self check in stations to print your and your child's name tags.

At VIP check-in, we will ask for the following personal information: Family member’s names, children’s names and birthdates, address, phone number, and any special instructions such as allergies or special needs for your child. You can also choose to pre-register your child online before arrival.

If for any reason we need to contact you during the service, your child’s ID code will appear on the screen in the auditorium. If you see your ID code, please exit the auditorium, go to the Decibel Kids area, and ask a staff member to take you to your child.